A culture of openness and honesty is key to making us successful in the long run. Living up to our values is not only about complying with rules – being value-driven also gives us a competitive advantage at a time when customer and employee interest for business ethics is growing. Reporting on concerns helps us address challenges before they develop into bigger problems and fix issues that have already surfaced. It also helps us build trust not just within Stora Enso but also with our external stakeholders.
Question behaviour or actions that do not seem right and speak up. Whenever you think a colleague or business partner may be violating the values presented in this Code, it is your responsibility to report it. All reported cases are investigated by Stora Enso’s Ethics and Compliance team and Internal Audit – and we make sure not to take action against anyone accused of wrongdoing before the accusation has been thoroughly reviewed. Any findings are recorded, reviewed, and reported both to our Ethics and Compliance Management Committee and our Board of Directors. Proven cases of non-compliance with the Stora Enso Code, like taking or giving bribes, will lead to various actions such as disciplinary action, changes in our processes, and even legal action. Disciplinary measures will always be fair and consistent.
You should always feel safe and comfortable speaking up – which is why Stora Enso will protect anyone who raises an honest concern. We do not tolerate any retaliation against a person who in good faith reports misconduct. You do not need to know all the facts, you only have to believe that the information you are providing is true. However, it is not acceptable to knowingly make false accusations, lie to investigators, or interfere with an investigation.
To enable a culture of speaking up, we also need to listen up. All concerns and different views, even dissenting ones, should be welcomed, heard, and addressed by the employee’s manager. Managers must make their employees feel that they are listened to and that their opinions matter, even if the topic is difficult to talk about. Managers also have the responsibility to forward serious complaints to Internal Audit and the Ethics and Compliance team for further investigation and actions.
If you hear comments like these, you may be witnessing a violation of the Stora Enso Code and should contact your manager or the Ethics and Compliance team for advice:
”Wake up – this is business. Everyone is doing this.”
”I’m sure you’re right, but at the moment we cannot afford to be totally ethical.”
”This is a different culture. In this country, this is the way we do business.”